Spa Policies and Fees

Minimum Service Requirements
Saturday Appointments – November 26, 2016 through April 29, 2017
We strive to ensure guests have a five-star spa experience which includes ample place to sit and enjoy the spa’s relaxation areas without overcrowding. The service requirements provide ample guest flow on our busy days. If time is limited, you may consider scheduling your spa services on a Friday or Sunday which offers the option to purchase one spa service person.

Minimum requirements are:
Saturdays – 2 services per person. Service(s) defined as 50 or 80 minute service.

Age Requirement
All guests must be 16 years of age.

Appointment Requirements
Demand for Kohler Waters Spa services is high, especially on weekends. We highly recommend appointments be made several weeks in advance. Please call (630) 323-7674 to make your reservations. 25-minute spa services are not available on Saturdays and Sundays year round.

Cancellations/Late Arrivals
If you need to cancel your spa appointment, please call at least 24 hours prior to the appointment time. Failure to do so will result in the full service rate charged to your account. If you are running late, the courtesy of a phone call is always appreciated. We will reschedule your appointment if possible. If we are not able to reschedule another appointment time, your services will begin as previously scheduled. Your arrival time will determine the length of your treatment time, which will end as scheduled so the next guest may begin promptly.

Therapists
Services are performed by both male and female therapists. If you have a gender preference please specify during booking. 

Use of Cell Phones
Technology Etiquette
To maintain relaxation and quiet within the spa and in consideration of all guests, talking on cell phones or use of camera feature is prohibited.

Gratuity
For your convenience, a 20 percent auto-gratuity is applied to your bill and distributed to the staff. You are welcome to adjust service charges at any time.

Lunch
During your visit to the spa and Burr Ridge Village Center, enjoy lunch at Topaz Café, Cooper’s Hawk Winery or Starbucks Coffee, all within walking distance of the spa. Food and beverage carry-ins are not allowed at the spa.

Gift Cards
Gift cards are available for purchase at the Burr Ridge spa, at akohlerexperience.com or by calling 866-928-3777.

Spa Online Store
For a complete selection of Kohler Waters Spa signature Hollyhock; John Michael Kohler bath and body products; facial and hair care products; and unique gifts, visit us online at KohleratHome.com.